Q. Your prices are so low. Are your gems real?
A. Yes. Other than the gems on our lab-grown gems page, all of our gems are genuine.

Q. So where do you get these exquisite low-priced gems?
A. The gem and jewelry business is priced based on volume, and as a high-volume dealer we buy closeouts, collections, bankrupt businesses, and direct supplies from mines. In short, we buy from around the world, wherever we can find great value, and pass it along to our customers.

Q. What if I don't like what I ordered?
A. Send it back and we'll refund your money or exchange it, your choice, no hassles. We understand that buying from a picture and a description can be difficult. Please read our Returns page for more details.

Q. Will JEWELZ.COM buy my gems or jewelry?
A. We are very selective, buying diamonds at under 50% of Rapaport and other gems only when they represent great value. If you believe you have such a value please email rick@jewelz.com with details and photos.

Q. You have a new auction site with other sellers, who are they?
A. We invite everyone to join the auction site. We believe this will make the shopping experience more fun and augment the great values JEWELZ.COM already brings but, as such, we cannot make any guarantees about the merchandise of other sellers.